1. Warranty Policy
Receive all customer complaints related to the use of the company's services.
In all cases of warranty, you can contact us for warranty procedures.
Warranty according to the manufacturer's standards, depending on the product and the warranty period of each product
2. Return/Refund Policy:
When you receive the goods, please carefully check the goods we deliver. After receiving goods from ATS Water Technology, the product return policy does not apply. So, when you receive the goods, please CHECK the goods CAREFULLY. If you find that the goods are damaged due to transportation or expired, please immediately call the phone number at the address where the customer ordered the goods to notify ATS Water Technology about the condition of the goods. that the customer received but was not satisfied.
- For the form of delivery, receive money at home: If you find out that the goods are expired, of poor quality or damaged due to the transportation process,... Please do not receive the goods, do not pay the money. to the delivery staff.
- For the form of bank transfer first, delivery later: If the goods are found to be expired, unsatisfactory or damaged due to transportation,... Please do not receive the goods. Proceed to make a receipt. item status record. You and our delivery staff sign to confirm the event recorded in the document.We bring the goods.
Based on the actual goods and the above minutes, we proceed to exchange another product for the customer within 2 working days. If customers no longer need to use the product, we will refund 100% of the amount you have transferred after 7 working days (excluding Saturdays, Sundays, and public holidays). If within 7 working days you have not received the money, please reply back to us to check the transfer status again.
We hope that the company's sales policies will bring satisfaction and peace of mind when you buy.